Form 2 Troubleshooting Photos

Photos of your current issue will help our agents resolve your request even faster.
Examples of photos that are useful for troubleshooting some common issues are shown below.

 

Select a category for example photos

A photo of the print defect allows us to understand exactly what you are seeing. Make sure that you choose the correct light and angle so that all imperfections are visible.
A photo of the optical window is helpful to determine whether dust or other types of debris are affecting the quality of your prints.
A photo of the tank and its transparent window allows us to find out whether the tank is clouded and needs to be replaced, or whether the cause of the print defect lies elsewhere.
A photo of the error on the display is essential to help us understand what type of detection issue the printer is experiencing.
A photo of the chip under the cartridge that is not being recognized allows us to understand whether there is physical contact between the chip and the detection mechanism.
A photo of the cartridge floor and the two spring fingers helps determine the health of the detection system. Choose an angle that allows you to capture the two metal spring fingers marked in blue in the example photo.
A photo of the error visible on display is essential to help us understand what type of detection issue the printer is experiencing.
tank_chip.jpg
A photo of the chip under the cartridge tells us whether the contact between printer and chip might be interrupted. 
spring_fingers.jpg
A photo of the spring fingers on the tray carrier shows the condition of this component. Try to replicate the angle of the example photo. Depending on how the spring fingers look like, our agents will provide further advice.
A photo of the error on the display is essential to help us understand what type of error the printer is experiencing.
levelsense_board.jpg
A photo that shows the LevelSense board, the area highlighted with blue on the side. Depending on the conditions of the LevelSense board, we will be able to provide further advice.